HELP & GUIDANCE
Frequently Asked Questions
Who You'll Be Working With
The owner and operator of EON Healing is Phae Deede. Phae is a Licensed Massage Therapist and graduate of Lake Superior College. Phae is also trained as a Reiki practitioner and certified as a Wellness and Nutrition Coach through the National Academy of Sports Medicine.
For larger events or group services, Phae collaborates with a trusted network of experienced wellness professionals. These colleagues are carefully selected to ensure they share the same values, professionalism, and client-centered approach, allowing EON Healing to provide consistent, high-quality care in every setting.
Parking & Arrival
We are located in the Badger Building at 1225 Tower Avenue, Ste 218, Superior, WI 54880.
Parking is free on the street or in the lot behind the Badger Building.
If your appointment is on a weekend or after 5pm on a week day, Phae will meet you at the front door and let you in.
Appointments & Booking
Booking your path to wellness is simple. You can schedule sessions through our online system or by texting or calling us directly at 218.409.6678. We recommend booking in advance to ensure your preferred time is available.
Please contact us directly to inquire about on-site massage for larger groups or events (travel fees may apply).
Payments & Gift Cards
We accept all major credit cards, cash, Venmo, Zelle, and HSA/FSA payments for your convenience. A 3% surcharge applies to credit card transactions. Gift cards are also available for purchase, offering a thoughtful way to share the gift of holistic healing and relaxation with friends and family.
Clients planning to use HSA or FSA funds are responsible for obtaining any required clearance from their healthcare provider prior to their appointment, which may include a letter of medical necessity. EON Healing is not responsible for audits, documentation requests, or repayment decisions made by HSA or FSA administrators, though we are happy to reissue receipts for your records upon request.
Policies & Cancellations
To respect everyone’s time, we ask that any cancellations or changes be made at least 24 hours in advance.
If you arrive late, your session will still end at the scheduled time to accommodate the next appointment, and the full session fee will remain in effect.
In the event that you miss your appointment without contacting us to reschedule, at the owner's discretion you may not be invited to rebook, or you may be required to pre-pay should you choose to schedule another session.
Pre-paid appointments are non-refundable. If you are unable to attend, please reschedule or gift your appointment to someone else. If you do not provide the required notice, you will lose your pre-paid session.
Health & Safety
Your safety and privacy are fundamental. We strictly adhere to HIPAA standards for confidentiality. Please notify your practitioner of any fever, injuries, or health contraindications prior to your visit so we can tailor your experience safely.
